Refund Policy

Last updated: 14 September 2026

What you buy

A digital software license delivered by e-mail. Because the license is delivered and usable immediately, refunds are limited to the cases below.

When we refund

• The software cannot run on a PC that meets the published system requirements and support could not fix the problem - contact support within 48 hours of purchase.
• You were charged more than once for the same license, or you did not receive a working license key.

When we do not refund

• Change of mind after the license key was delivered and activated.
• Actions taken against your game accounts by the game operator, or the game or emulator changing in a way that limits features.
• Licenses used in breach of the Terms of Service.

How

Contact support with your FastSpring order reference. Approved refunds are issued by FastSpring to the original payment method; licenses of refunded orders are deactivated. Partial terms are not refunded pro rata.

Disputes and chargebacks

Please contact us before opening a dispute with your bank or card issuer - most problems are solved by support the same day. A chargeback suspends the license while FastSpring and we review the case using the order, delivery, activation and support records; a chargeback opened after the license has been used may lead to revocation of the license.

Statutory consumer rights in your country are not affected by this policy.